The Challenge

A German dropshipping business was struggling with manual order forwarding to suppliers. Every order required staff to manually extract order details and send them to the supplier, creating severe bottlenecks that limited their growth potential.

Critical Pain Points

  • Staff manually copying order data between systems
  • Frequent data entry errors causing shipping mistakes
  • Orders taking hours to process instead of minutes
  • Unable to scale operations without hiring more staff
  • Customer dissatisfaction due to delayed shipments

The client needed a zero-touch solution that would automatically forward orders to their dropshipping supplier immediately after purchase, eliminating manual data entry and human error while dramatically speeding up order fulfillment.

The Solution

We delivered a complete hands-off fulfillment system that runs your dropshipping business on autopilot, from the moment a customer clicks "buy" to when the supplier ships the order.

Orders Flow to Suppliers Instantly

The moment a customer completes checkout, their order details are automatically sent to your supplier. No copying, no pasting, no delays. Your supplier gets what they need to ship within seconds.

Smart Supplier Selection for Every Order

Working with multiple suppliers? The system automatically checks stock levels and routes each order to the right supplier. Customers never see "out of stock" when inventory exists somewhere in your network.

Easy Inventory Updates for Your Suppliers

Suppliers get their own simple portal to update stock levels with CSV uploads. They do not need any technical expertise, and your inventory stays accurate without your team chasing spreadsheets.

Know Immediately When Something Goes Wrong

Real-time monitoring catches issues before they become customer complaints. Failed orders, stock discrepancies, supplier delays: you see them first and can act fast.

Results & Business Impact

Completely Eliminated Manual Order Handling

Staff previously spent 3-4 hours daily transferring orders between systems. Now 100% automated from checkout to supplier fulfillment, saving 4 hours per team member daily.

Order Accuracy Jumped to 99.8%

Manual errors previously affected 12% of orders (wrong SKUs, incorrect quantities). Automated validation brought accuracy to 99.8%, virtually eliminating costly fulfillment mistakes.

Scaled Order Processing 2.5x Without Adding Staff

System capacity increased 2.5x without adding operations staff. Business achieved 1M+ in sales (up from 520k) in the year following automation, maintaining the same lean team while handling dramatically higher order volume.

Shipping Speed Improved 75% to 12 Hours

Fulfillment timeframe dropped from 48 hours to just 12 hours, with customers receiving real-time tracking. Shipping performance satisfaction reached 92%.

Technologies Used

Shopware 6 PHP 8 Symfony REST API Event System MySQL Dropshipping

Project Details

Industry
E-commerce / Retail
Location
Germany
Project Type
Automation & Integration
Duration
6 months

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